Information We Collect
When you contact us or request service, we collect information you give us directly. This includes your name, phone number, email address, service address, and details about your water damage issue.
We also collect information automatically when you visit our website. This includes your IP address, browser type, pages you view, and the date and time of your visit. We use cookies and similar tools to gather this data.
How We Use Information
We use your information to respond to your requests, schedule appointments, provide water damage repair services, and send you updates about your project.
We also use it to improve our website, understand how visitors use our site, and communicate with you about our services. If you opt in, we may send you promotional messages. You can opt out at any time.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand site traffic.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work properly.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to collect information about how visitors use our website. These tools may use cookies and other tracking technologies to gather data about your interactions with our site.
The information collected is used to analyze trends, administer the site, and gather demographic information. It helps us improve our website and services. These third parties have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We do not sell or rent your personal information to others. We may share your information with trusted service providers who help us operate our business, such as scheduling software or payment processors. These providers are required to keep your information confidential.
We may also disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer or sale.
Data Retention
We keep your personal information only as long as needed to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
When we no longer need your information, we securely delete or anonymize it.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include physical, electronic, and procedural safeguards.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work hard to protect your data.
Your Rights
Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information. You may also have the right to receive a copy of your data in a portable format.
To exercise any of these rights, please contact us using the information below. We will respond within the time required by applicable law.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
If you believe we have collected information from a child under 13, please contact us so we can delete it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will revise the effective date at the top of this page.
We encourage you to review this policy periodically to stay informed about how we protect your information.